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Intelcia

Multichannel CX Solutions
Business Processes
IT Solutions
Consulting

Intelcia

« We Dream. We Care. We Do. »

Multichannel CX Solutions
Business Processes
IT Solutions
Consulting

Communications Manager

Publiée le 17 décembre 2024
Contrat: CDI
Ville: Casablanca
Télétravail: Occasionnel
Langues: Anglais, Français
Expérience: 10 ans et plus
Salaire mensuel: Non renseigné

Mission

As the Communications Manager, you will be responsible for shaping and executing the communication strategy, both internal and external, across a diverse range of corporate stakeholders. Working at the heart of the corporate team, you will collaborate closely with departments such as Brand, HR, Marketing, and Digital to drive impactful communication initiatives. Your mission will be to foster engagement and alignment among internal and external communities through strategic, multi-channel campaigns.

Key Responsibilities:

  1. Strategic Communication Development

    • Design and implement a comprehensive communication strategy that aligns with the company's objectives and resonates across all levels of the organization.
    • Ensure global communications are sensitive to local cultural nuances and aligned with local market dynamics.
    • Act as a strategic advisor on communications best practices, ensuring consistent messaging across all corporate channels.
    • Collaborate and support Regional communications teams.
    • Lead corporate crises management through preparing crisis communication plans, managing reputational risks, and handling media relations during challenging times.
  2. Internal Communications

    • Develop and manage internal communication campaigns to boost The Group managers' audience engagement and corporate culture.
    • Collaborate with HR & Brand to support internal programs and initiatives.
  3. External Communications

    • Partner with Brand, Marketing, and Digital teams to ensure cohesive messaging and support for promotional campaigns.
    • Manage the consistency of messaging to ensure the brand's reputation remains strong and positive, particularly in the public eye.
    • Oversee corporate messaging on digital platforms, including social media, to build brand presence and strengthen corporate identity.
    • Develop and maintain relationships with key international media outlets, journalists, and PR agencies.
    • Work closely with HR to align communication strategies with talent acquisition at the corporate level.
    • Enhance employee advocacy through empowering employees to become passionate ambassadors, amplifying the company's message in a more organic, credible, and impactful way.
  4. Stakeholder Engagement

    • Ensure effective communication with all corporate stakeholders.
    • Conduct regular stakeholder analysis and tailor communication approaches to meet the needs of different groups.
  5. Project Management and Execution

    • Plan, execute, and measure the impact of communication projects, ensuring they are delivered on time and within budget.
    • Track and report on the effectiveness of communication campaigns, providing insights for continuous improvement.

Profil Recherché

Qualifications and Experience:

  • Education: Bachelor's degree in Communications, Public Relations, Marketing, or a related field.
  • 10-12 years of experience in a similar communications role, ideally within a multinational or large-scale organization.
  • Proven expertise in corporate communications, including PR, digital communications, and crisis management.
  • Fluency in French and English is required; additional languages are a strong asset.

Key Competencies:

  • Communication Skills: Exceptional written and verbal communication abilities, with a talent for crafting clear and compelling messages.
  • Presentation & Public Speaking: Proficiency in delivering presentations and engaging large audiences with confidence.
  • Cross-Group and Cross-Cultural Collaboration: Ability to work effectively with diverse teams and adapt to various cultural contexts.
  • Organizational Skills: Strong project management skills, capable of handling multiple projects simultaneously with attention to detail.
  • Empathy & Emotional Intelligence: Adept at understanding and addressing the needs of different stakeholders to build trust and positive relationships.

Avantages

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Intelcia

L’aventure Intelcia est née de l’audace d’une poignée de visionnaires de transformer un centre de contact d’un pays du Sud en un leader mondial de l’outsourcing. Le tout en ayant un impact réel et positif sur les clients, les collaborateurs et l’ensemble de l’écosystème. Avec une force de frappe de 40.000 talents en Afrique, en Europe, en Amérique, Intelcia accompagne depuis 20 ans les entreprises dans l’externalisation de leurs opérations en conjuguant talents, technologies et processus pour offrir un service sur-mesure et des compétences aux standards internationaux.

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